Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?

Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically hear that the FiOS Internet service is remarkably amazing, and people have been dumping cable in droves when FiOS becomes available in their area. Hey, there is good reason to. Where we are at, right outside Seattle, our choices are slow DSL, Comcast at 8.0 down and 768k up, or FiOS with a max speed of 30.0 down and 15.0 up (which is the plan we are on.)

Now let’s be clear here, we love the FiOS service. It works fantastically, it has never gone down in the 8 months we’ve been using it, and it’s, well, fast.

So what is the problem? To put it bluntly, Verizon has shown that they don’t care - at all - about protecting their users private, confidential information. Now, why would we make a statement like that? Check it.

Click to continue reading Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?

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